Frequently Asked Questions

Below you'll find answers to the most common questions we get asked.

Absolutely! We love creating personalized designs. Whether you have a specific idea in mind or need help brainstorming, our design team is here to work with you to create something truly unique.

You can submit your design ideas directly through our website when placing an order. You can upload files, share color preferences, and provide any details that will help us bring your vision to life.

Digital products have many advantages over their physical counterparts, customers can, in most cases, receive the product immediately upon purchase.
Our business model is fully digital, with zero environmental impact. We only deliver our products via email, reducing pollution and waste. We’re proud to be a 100% Eco-Friendly company!

A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is NOT INCLUDED in your purchase. The software install program is ​ downloaded through cloud-based storage.

There are a number of great reasons why we believe we’re the best place to buy your software or order your key!

  • Trusted: Over the years, we’ve built up a huge reputation. Our buyers often comment on our high speed of service and fast delivery.
  • Cheap: We work hard to ensure our prices are always considerably cheaper than other retail stores.
  • Full warranty offered: We guarantee a working key or your money back.

We accept various payment methods including credit/debit cards, PayPal, and other secure payment gateways. All transactions are processed securely to ensure your information is protected.

We specialize in custom-designed tumblers, offering a wide range of styles including stainless steel, insulated, and travel tumblers. Whether you’re looking for a sleek, modern design or something more personalized, we have a tumbler for every style.

Here at Filodia, we rely on fast and efficient digital delivery service. This means NO WAITING for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference (ex. USB drive, disc, external hard drive).

We have adopted a 100% refund warranty policy. With this policy, you are entitled to return the purchased product at any time, in the event that the product was purchased by mistake or is not functional. Our customer service will welcome your every request and our tech team will be readily available to help you solve any problem.
Check our refund policy for more details.

After completing your purchase, you will receive an email containing the digital product files and instructions on how to download them. This email is typically sent within a few minutes but may take up to 05 hours.

Yes! We offer bulk orders for events, businesses, gifts, and more. Reach out to our team, and we’ll provide you with a quote and timeline based on your needs.

Yes! Our tumblers are made from high-quality stainless steel and designed to be long-lasting. They are durable, insulated to keep drinks at the desired temperature, and resistant to wear and tear.

Advanced questions

Everything you should know about our products, license keys authenticity, orders and more..

You can reach our customer support team via email at contact@filodia.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.

Yes! You can personalize your tumbler with custom text, logos, or graphics. Simply provide us with the details, and we’ll ensure your design is perfectly applied.

To keep your tumbler looking great, we recommend hand washing it with mild soap and water. Avoid using abrasive materials or putting it in the dishwasher, as this can affect the design.

Yes, we offer gift wrapping and special packaging for any occasion. If you’re purchasing a tumbler as a gift, let us know, and we’ll ensure it’s beautifully wrapped and ready to go.

Many people still find it a bit scary to order online and we completely understand that! That is why we are doing our best to provide the safest service. We have a secure payment gateway PCI DSS compliant and certified which means that any data which the end user enters into our platform is 100% secured and safe.

You can subscribe to our newsletter or follow us on social media to stay updated on new products, special offers, and promotions.

Yes, we offer volume discounts for bulk purchases. Please contact our sales team at [contact@filodia.com] for more information on bulk pricing and discounts.

Large-volume purchases can certainly be arranged by contacting us directly via email. We will send you a comprehensive quotation with details of the product of your interest.

A tumbler wrap is designed to personalize and decorate your tumbler. To apply a tumbler wrap, simply follow these steps:

  1. Clean your tumbler: Ensure your tumbler is clean and free from dust, dirt, or oils.
  2. Position the wrap: Align the wrap around your tumbler to ensure it fits properly.
  3. Peel and stick: Gently peel off the backing of the adhesive (if it’s a self-adhesive wrap) and carefully apply it to the tumbler’s surface. Smooth out any air bubbles or wrinkles.